Professional services

INTEGRATED-VOICE-SERVICES-toronto-

Cisco Call Center Expertise

Capabilities :
• Audit UCCE, UCCX
• Call Flow Design
• Scripting
• Upgrades
• Third Party Integration
• PSTN Integration
• Routing and Switching

INTEGRATED-VOICE-SERVICES-toronto-

Project type

1. Call Center (UCCE\UCCX)
· Scripting
· CVP Scripting
· Call Flows
· CUIC configuration and report design
· Finesse.

2. IVR
· Applications Designing and Integrations
· IVR Call flows

3. Communication Manager (UCCE\UCCX) and Unity
· Installation and Upgrades
· Presence and Jabber
· Auto Attendant Console
· Cisco Media Sense
· Voice Gateways
· Cisco Meeting Server/Web Conferencing
· Emergency Responder

4. Third Party Integrations

5. Voice Gateways Deployment/Integration with PSTN
· SIP Trunks
· T1 Linesr
· MPLS

6. Routing and Switching
· Routing Protocols Configurations
· Routers Configurations
· Switches Configurations

7. Misc Activities
· Wireless
· Security (Firewalls and VPN)
· Optical Networking)
· Voice Gateways
· Cisco Meeting Server/Web Conferencing
· Emergency Responder

8. Third Party Integrations

9. Voice Gateways Deployment/Integration with PSTN
· SIP Trunks
· T1 Linesr
· MPLS

10. Routing and Switching
· Routing Protocols Configurations
· Routers Configurations
· Switches Configurations
· QoS Configurations

11. Misc Activities
· Wireless
· Security (Firewalls and VPN)
· Optical Networking

Certifications :
• Cisco Certified Internetwork Expert (CCIE)
• Cisco Certified Network Associates (CCNA)
• Cisco Certified Designed associate (CCDA)
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Voice Professional (CCVP)
• Microsoft Certified System Engineer (MCSE)
• Juniper Certified Associate
• Project Management Professional Training
• Course on Data Center Unified Computing Implementation
• Course on Cisco Unified Customer Voice Portal Implementation
• Course on Deploying Unified Contact Center Enterprise