1. Call Center (UCCE\UCCX)
· Scripting
· CVP Scripting
· Call Flows
· CUIC configuration and report design
· Finesse.
2. IVR
· Applications Designing and Integrations
· IVR Call flows
3. Communication Manager (UCCE\UCCX) and Unity
· Installation and Upgrades
· Presence and Jabber
· Auto Attendant Console
· Cisco Media Sense
· Voice Gateways
· Cisco Meeting Server/Web Conferencing
· Emergency Responder
4. Third Party Integrations
5. Voice Gateways Deployment/Integration with PSTN
· SIP Trunks
· T1 Linesr
· MPLS
6. Routing and Switching
· Routing Protocols Configurations
· Routers Configurations
· Switches Configurations
7. Misc Activities
· Wireless
· Security (Firewalls and VPN)
· Optical Networking)
· Voice Gateways
· Cisco Meeting Server/Web Conferencing
· Emergency Responder
8. Third Party Integrations
9. Voice Gateways Deployment/Integration with PSTN
· SIP Trunks
· T1 Linesr
· MPLS
10. Routing and Switching
· Routing Protocols Configurations
· Routers Configurations
· Switches Configurations
· QoS Configurations
11. Misc Activities
· Wireless
· Security (Firewalls and VPN)
· Optical Networking